1. General Information

All orders are processed within 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that our processing times may vary during high-volume periods or due to unforeseen circumstances (e.g., weather conditions, public holidays).

We ship all orders within Australia via Australia Post.

2. Domestic Shipping (Australia)

2.1. Shipping Rates
We offer free standard shipping on all orders within Australia.   

2.2. Delivery Times
Estimated standard delivery times within Australia are as follows:

Standard Shipping: 2 - 6 business days.

If you need express shipping or have a preferred carrier, please contact Tummy Shield via email: sales@tummyshield.com.au

Please note that delivery times may vary depending on your location and the carrier's conditions.

3. International Shipping

3.1. Shipping Rates
We offer international shipping (via Australia Post) to selected countries. Shipping fees will be calculated at checkout based on your location and the weight of the package.

Import duties, taxes, and customs charges are generally covered by Tummy Shield based on the country of destination. Please note that customs clearance may incur additional costs and charges in your country and are not the responsibility of Tummy Shield.


3.2. Delivery Times
International shipping times depend on the destination and can vary significantly. Please note that customs clearance may delay the delivery of your package and may incur taxes and duties. 

If you need express shipping or have a preferred carrier, please contact Tummy Shield via email: sales@tummyshield.com.au

4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery through the shipping provider’s website.

5. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at sales@tummyshield.com.au with your order number and details of the issue. We will work with the shipping carrier to resolve the problem as quickly as possible.

Please ensure all shipping information provided is accurate, as we are not responsible for delays or losses due to incorrect or incomplete shipping addresses.

6. Delivery Issues
In the event that a delivery is delayed or missed, we will work with the shipping carrier to resolve the issue. Please contact us at sales@tummyshield.com.au if your order has not arrived within the estimated delivery time.

7. Returns & Exchanges
For information on returning or exchanging an item, please refer to our Refund Policy.

8. Contact Us
If you have any further questions regarding shipping or delivery, please contact us at: sales@tummyshield.com.au